bd rummi Privacy Policy

bd rummi is an online gaming and sports betting platform built for users in Bangladesh. We believe every user's personal information belongs to them, and it is our responsibility to protect that information properly.

This privacy policy ("Policy") describes what information we collect when you use the bd rummi website (bdrummi.cam) and related mobile applications, how that information is processed, with whom it may be shared when necessary, and what your rights are.

This policy works as a supplement to bd rummi's Terms and Conditions. If there is any conflict between the two documents on any matter, this policy will take precedence on anything related to privacy. If you do not agree with any term of this policy, please refrain from using the platform.

Various types of information may be collected when you register on the bd rummi platform and use its services. This information falls into two main categories: information you provide directly and information collected automatically.

2.1 Information Provided Directly

Information you provide yourself during account registration, identity verification, and financial transactions:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile banking number or bank account details
• Content of messages and complaints sent to customer support
• Information submitted for birthday bonuses or referral benefits

2.2 Information Collected Automatically

When you browse or use the platform, our system automatically records certain technical information:

• IP address and device identification details
• Browser type, operating system, and language settings
• Time spent on the platform, list of pages visited, and navigation patterns
• Gaming activity — play history, bet amounts, and results
• Records of deposit and withdrawal transactions
• Login time, logout time, and active session details

bd rummi uses the collected information for the following legitimate purposes:

3.1 Account Management and Security

The information provided is essential for creating, activating, and securing your account. We analyse your login behaviour and transaction data to prevent unauthorised access, identity theft, and fraudulent activity.

3.2 Service Delivery and Improvement

Information is used to process deposits and withdrawals, apply bonuses and rewards, and maintain customer service standards. By analysing your usage patterns, we work to improve the overall platform experience.

3.3 Communication and Support

Your contact details are used to provide 24/7 customer support via live chat and email. This information is also needed to notify you of important transaction alerts, security warnings, and policy changes.

3.4 Responsible Gaming

We follow a responsible gaming policy. To this end, your gaming activity patterns are monitored so that timely support and limit-setting options can be offered when needed.

bd rummi never sells your personal information and does not transfer it to third parties for commercial purposes. However, limited information may be shared with specific categories of partners when strictly necessary to operate the service:

4.1 Payment Processing Providers

Only the financial information needed to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay is shared with these providers. These providers are governed by their own privacy policies.

4.2 Technology and Gaming Software Providers

Anonymised or limited information may be shared with trusted technology partners to operate games and maintain the platform's technical infrastructure. These partners have contractual obligations to protect the information.

4.3 Legal Obligations

If bd rummi is required to provide information under a lawful directive from a relevant authority or a court order, it will comply with that obligation. In such cases, the policy is to disclose as little information as possible.

The bd rummi website uses cookies and similar technologies. Cookies are small text files stored in your browser that recognise you on subsequent visits.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and the basic functions of the platform. Disabling them may cause the platform to not work properly.

5.2 Functional Cookies

These cookies remember your preferred language, theme settings, and personalisation preferences, so you do not have to reconfigure them on every visit.

5.3 Analytical Cookies

Anonymised data is collected to understand how users use the platform. This data is used to improve the website's design and functionality. You can control or delete cookies from your browser settings.

bd rummi takes industry-standard technical and organisational steps to protect your data. Every connection is secured by SSL encryption and sensitive information is kept encrypted on servers.

6.1 Technical Safeguards

• Industry-leading SSL/TLS encryption on every data transmission
• Passwords and sensitive information stored in hashed and encrypted format
• Firewall and security monitoring to prevent unauthorised access
• Regular security audits and vulnerability testing
• Two-step verification (OTP) available

6.2 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal or regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

As a bd rummi user, you have the following rights regarding your own information:

• Right to Access: You can ask to know what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: In some cases, you can request that the use of your information be limited.
• Right to Object: You can ask at any time to stop receiving marketing messages.
• Right to Data Portability: Where applicable, you can request a structured copy of your information.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request. To learn more about bd rummi, visit our About Us page.

The bd rummi platform is for users aged 21 and above only. Minors are strictly prohibited from opening an account or using the platform.

Age is verified at the time of registration and proof of age is confirmed during the identity verification process. If we become aware that information from a minor has been collected, that account will be closed immediately and the related information will be deleted.

bd rummi may update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, the addition of new technologies, or legal requirements.

If there are any significant changes, we will send a notification to your registered email or mobile number, and the changes will be clearly announced on the website. Continued use of the platform after a change is considered acceptance of the updated policy. The effective date of any updated policy will always be shown at the top of this page.

If you have questions about any change, check our FAQ section for answers or contact customer support directly.

For any questions or feedback about this privacy policy, or to exercise your data rights, contact us in the following ways:

• Live Chat: 24/7 support is available through the live chat option on the website.
• Email: [email protected]

Our customer support team can assist in both Bengali and English. We will respond within a reasonable time after receiving your request or complaint.

To understand our full legal position and terms on any matter related to this policy, please read our Terms and Conditions.